Return policy

Requesting a return

If you have a concern about the condition of an item you've received, please email concierge@galleriasco.com within 24 hours of receiving the item, including your order number, the item and details of your concern. Our team will assess each request individually and confirm whether a return can be authorized. If approved, send the item back within 14 days, following the instructions provided. Please wait for our team's approval before returning anything.

Item condition

Items must be unused and unaltered, with original tags, security seals, accessories and packaging intact. Shoes must have clean soles and their undamaged original box. Underwear, swimwear and other hygiene-sensitive items must retain their hygiene protection. Returns must be sent from the original delivery country.

Return shipping

We arrange return shipping at no charge. Follow our team's instructions and use the provided label. If you choose a different courier, its charges are your responsibility.

Refunds

All refunds require our team's approval after inspection. Approved cancellations and returns refund the item price after discounts, excluding original shipping fees. If the issue is our mistake, we refund the full amount including shipping. Refunds are made to the original payment method; bank processing times may vary.

Incorrect, damaged or faulty items

Contact concierge@galleriasco.com promptly with your order number, a description and clear photographs where possible. Keep the item, its labels and packaging while we review your case. Manufacturing-defect and warranty claims are assessed separately; the ordinary return window does not automatically exclude them. Damage caused by use is not a manufacturing defect.

Your rights

Nothing in this policy limits your rights under applicable consumer-protection law.